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Privacy Policy

This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website alphabincleaning.com or use our services. We are committed to ensuring the privacy and security of your personal information.

Information We Collect

When you visit our website or use our services, we may collect certain information from you, including:

  1. Personal Information: We may collect personal information such as your name, email address, postal address, phone number, or other contact details when you voluntarily provide them to us.
  2. Log Data: Our servers automatically record certain information when you visit our website, including your IP address, browser type, referring/exit pages, and timestamps.
  3. Cookies: We may use cookies and similar tracking technologies to collect information about your interactions with our website. This may include information about your browsing behavior and preferences.

How We Use Your Information

We may use the collected information for the following purposes:

  1. To provide and improve our services: We may use your information to fulfill your requests, personalize your experience, and enhance the functionality of our website.
  2. To communicate with you: We may use your contact information to respond to your inquiries, provide updates or information related to our services, and send you promotional materials.
  3. To analyze and optimize: We may analyze the information we collect to understand user trends, track the effectiveness of our marketing campaigns, and improve the overall performance and user experience of our website.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties without your consent, except in the following circumstances:

  1. Service Providers: We may engage trusted third-party service providers to assist us in operating our website and providing our services. These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.
  2. Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a court order or government investigation.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.

Your Choices and Rights

You have the right to access, correct, update, or delete your personal information. If you would like to exercise any of these rights or have any questions about our privacy practices, please contact us using the information provided below.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised version will be effective as of the updated date mentioned at the top of this policy.

Contact Us

If you have any questions, concerns, or suggestions regarding our privacy practices, please contact us at using our Contact Form.




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TERMS AND CONDITIONS

This Agreement, which governs the terms and conditions of the use of Alpha Bin Cleaning, is between you (“Customer”) as an authorized user of such services, and Alpha Bin Cleaning
This Agreement, together with any operating rules, policies, price schedules, or other supplemental documents expressly incorporated herein by reference and published from time to time by Alpha Bin Cleaning (collectively, the “Agreement”), constitutes the entire agreement between Alpha Bin Cleaning and you regarding the Bin Cleaning Service. By using the service, you confirm your acceptance of and agree to be bound by this Agreement.

I.  Service
Alpha Bin Cleaning provides a first-rate mobile trash bin cleaning and power washing service for both residential & commercial trash bins.

II.  Customer Responsibilities

In order for Alpha Bin Cleaning to provide its services, the Customer is to abide by the following conditions, or service may be suspended

  • Customers will enroll in one of our three service options – monthly, quarterly, or one-time. A minimum of two (4) services are contracted for and will be billed for if the customer opts to cancel service early.
  • Trash bins must be readily available for service. Bins are to be located at the curb (unless special arrangements have been made – Alpha Bin Cleaning needs to be notified of these arrangements in advance). Bins will be remained at the end of driveway after they have been cleaned with a Alpha Bin Cleaning tag on them so know we were there. (Unless special arrangements have been made.)
  • If the Customer will not be available for a scheduled cleaning it is his/her responsibility to contact Alpha Bin Cleaning and notify them of the absence by 9:00 PM the night before service.
  • All trash in bins MUST be bagged and tied.
  • All trash bin(s) must be free of un-bagged animal waste and fecal material.
  • All trash bin(s) must be free of chemicals, paint, glue or other adhesive, or hazardous waste of any kind.
  • All trash bin(s) must be free of building materials, e.g., plaster, stucco, or concrete.
  • Other waste products, such as leaves, branches, etc., must be bagged and tied.
  • Alpha Bin Cleaning is a bin sanitation company, not a bin detailing service. Paint, oil, grease, etc. – Alpha Bin Cleaning is NOT responsible for the condition of these bins after cleaning.
  • If Alpha Bin Cleaning arrives to perform service(s) and the above conditions are not met, the service will not be completed. The Customer IS still responsible for payment. Should the truck and crew arrive at a location without being notified that the bins are not ready, there will be a service fee for the stop. This service fee covers the cost of fuel, labor, and truck maintenance.
  • A reschedule of services will no longer be permitted. The customer may request another cleaning, but this will be billed as a ‘special cleaning’ visit.
  • All our neighborhoods are scheduled for service either monthly or quarterly. We are in each neighborhood no more frequently than once per month for logistical and scheduling purposes. We do not visit any neighborhood on a weekly or bi-weekly basis.
  • No bin swapping is allowed. Alpha Bin Cleaning reserves the right to terminate service without a refund for anyone trying to swap out bins.

III.  Alpha Bin Cleaning Responsibilities

If Alpha Bin Cleaning fails to provide its service(s) on the scheduled day of service, Alpha Bin Cleaning will compensate the Customer by arranging for the service to be performed on the next possible neighborhood visit.  If a reschedule is not practical or possible the Customer will receive a credit for the missed service. In the case of inclement weather that prohibits Alpha Bin Cleaning from operating, a notice will be sent to the customer. A reschedule date will be made.

IV.  Modifications to Customer Agreement

Alpha Bin Cleaning may amend this Agreement at any time by (a) posting a revised Customer Agreement at https://www.alphabincleaning.com and/or (b) mailing or sending information regarding the amendment to the email address you provided to Alpha Bin Cleaning. We will welcome all inquiries, questions, and comments regarding any changes made to the agreement from our clients. Our goal is to always serve our customers to the best of our ability and any changes to the agreement would be solely made for the betterment of the service program.

V.  Modifications to Service

Alpha Bin Cleaning reserves the right to modify our delivery of service for the betterment of our customers and the overall success of the service program.

VI.  Charges

The Customer agrees to pay all charges for the utilization of the service(s) for the selected package. All charges will be exclusive of value-added sales. Alpha Bin Cleaning reserves the right to change prices or institute new charges for access to or use of the service. Any changes in pricing will be communicated to the Customer by mail OR email. It is the Customer’s option to continue the service or to discontinue the service at that time. Continued use of the services or non-termination of the Customer’s Alpha Bin Cleaning account after any such changes are communicated to the Customer by mail OR email correspondence constitutes your acceptance of the charges as modified by the posted changes.

  1. Payments are automatic.
Payment to Alpha Bin Cleaning is automatically charged to the Customer’s debit card, credit card, checking account. Should the payment not be received as scheduled, the Customer agrees to pay all amounts due upon demand by Alpha Bin Cleaning.
  2. A $15 late fee will apply if payment is later than 7 days past due.
Our sole source of income is through our service fees, and we cannot operate without them. Also, a credit hold will be placed on your account until your billing is current. As a small family owned business, we cannot afford to continue to provide service if past due service bills are not paid.
  3. After 14 days of past due non-payment, an account will be deemed as delinquent.
Delinquent accounts will be suspended, and no further cleanings routed until the account has been brought back into good standing.  Once an account has been classified as delinquent, a credit/debit card MUST be put on file to continue service.
  4. A service fee of ($20 per stop) will be imposed if the bins are not ready for service, and we are not notified.
An email and a text reminder are sent before each service. A response to either one of these reminders is necessary when the bins are not ready for service. We must be notified if the bins are not ready for service as our costs of operations are paid only through service fees, and we cannot operate without them.
  5. Referrals – 
Should a subscription customer offer us a referral to a new customer (customer defined as not having service from Alpha Bin Cleaning before) who registers for a subscription service (one-time services do not apply), Alpha Bin Cleaning will provide one (1) free cleaning service (2 Bins) to the regular customer as a gesture of appreciation.
  6. Refunds will not be issued. If you cancel service in the middle of the year, then services are considered rendered. 

VII.  Default Payments

Alpha Bin Cleaning reserves the right to suspend or terminate Customer’s service without notice upon rejection of any credit or debit card charges or if the Customer’s card issuer (or its agent or affiliate) seeks return of payments previously made to Alpha Bin Cleaning when Alpha Bin Cleaning believes Customer is liable for the charges. Such rights are in addition to and not in lieu of any other legal rights or remedies available to Alpha Bin Cleaning.  Termination of service is the very last step of non-payment and will try to be avoided if possible.

VIII. Continuity of Service

The credit or debit card used to establish Customer’s account will be automatically processed, in accordance with Customer’s payment choice, the month prior to Customer’s last paid service. Alpha Bin Cleaning will notify the Customer of any rate changes. Customer must notify Alpha Bin Cleaning before any changes to the Customer’s credit or debit card or if the Customer decides not to continue with the service.

IX.  Cancellation of Service
Once a customer has received and paid for four cleanings using a subscription service, a service plan may be canceled with 30 day notice with no further obligation.

X.  Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Kansas. Customer irrevocably submits to the exclusive jurisdiction of the courts in each state or location.

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Alpha Bin Cleaning Mission

Our primary goal is to make taking out the garbage safer for you and your family. Having a professional trash and recycling bin cleaning service will significantly reduce the risk of infection from your waste containers by providing frequent cleaning. A routine maintenance approach ensures that your home is protected from common dangers of bacterial and fungal infection commonly detected with unclean bins whether it looks clean or not. You cannot see bacteria and viruses!

Alpha Bin Cleaning offers an environmentally friendly, curbside cleaning service for residential trash and recycling bins. Our zero-discharge process cleans all surfaces using high pressure eco-friendly detergents and steam which leaves your trash bins and recycle bins clean.